The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify customer needs.
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Accurately identify specific customer needs and preferences, including cultural needs and expectations. Completed |
Evidence:
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Identify any customer requirements which, if met, would breach ethical and legal commitments. Completed |
Evidence:
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Establish rapport with the customer to promote goodwill and trust. Completed |
Evidence:
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Disclose any fees determined by the organisation to ensure charges for sales and product coordination activities are clearly understood by the customer. Completed |
Evidence:
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Suggest products to meet customer needs.
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Undertake any required research to source information to meet specific customer needs. Completed |
Evidence:
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Tailor product options to the customer's specific needs. Completed |
Evidence:
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Make any product suggestions according to current organisation promotional focus and any preferred product arrangements where appropriate. Completed |
Evidence:
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Make the customers aware of additional products and options that may enhance their itinerary. Completed |
Evidence:
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Provide all options within the appropriate or agreed timeframe. Completed |
Evidence:
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Present all options in a format and style most appropriate to the particular customer and according to organisation procedures. Completed |
Evidence:
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Provide product information and advice.
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Accurately identify the specific product information and advice needs of the customer. Completed |
Evidence:
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Provide current and accurate product information and advice, including relevant product conditions in a timely manner. Completed |
Evidence:
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Ensure the scope and depth of the information are appropriate to customer needs. Completed |
Evidence:
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Present the information and advice in an appropriate format and style. Completed |
Evidence:
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Clearly explain and promote product features and benefits to the customer. Completed |
Evidence:
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Provide additional information to address customer questions and objections. Completed |
Evidence:
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Select and use techniques at the appropriate time to close the sale with the customer. Completed |
Evidence:
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Identify and act on opportunities to enhance the quality of service to customers. Completed |
Evidence:
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Follow up sales opportunities.
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Where appropriate, make follow-up contact with the customer. Completed |
Evidence:
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Provide any required after sales service according to organisation procedures. Completed |
Evidence:
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